Porters Avenue Surgery

020 8596 7850

Child & Family Surgery

020 8911 3740

Appointments

Pre bookable Appointments (Suspended due to COVID – only telephone appointment unless clinically required)

You can book an appointment with a Health Care Assistant., Practice Nurse, Nurse Practitioner or a Doctor. If you have a preferred clinician that you would like to see, please let us know when you book your appointment.  Please note, patients may not always be able to see their preferred clinician as they may not hold surgeries every day or they may be absent from the Practice (e.g. on annual or study leave).

To make an appointment please contact reception on 020 8596 7850 for Porters Avenue Doctors Surgery or 020 8911 3740 for Child and Family Doctors’ Surgery. Our routine appointment time is 10 minutes per appointment per patient for doctor appointments and 15 minutes for nurse appointments; appointment times may vary depending on the situation.

If you are able to inform the receptionist about the nature of your appointment, they will be better able to allocate the correct appointment time for you. Please restrict your appointment to a maximum of one medical issue per appointment. If you have more issues you will need additional appointments.

The practice staff ensure patient confidentiality is maintained at all times, however for the effective functioning of a multi-disciplinary team it is sometimes necessary that relevant medical information is shared between members of the Practice team.

Walk-in Service (Suspended due to COVID)

We offer a walk in service from 8.00am to 10.30am, Monday to Friday for registered patients with urgent issues. The receptionist will ask you to complete a patient assessment form which will be given to a clinician who will, based on the information provided, take the decision to see the patient same day or request the he or she makes an appointment. 

Telephone consultations

Many problems can be sorted out over the telephone without face-to-face contact with a doctor. Advice can be given and prescriptions issued, if appropriate. This saves valuable time for both you and your doctor. If you would like to speak to a doctor regarding a non-urgent issue, please request a telephone consultation.

E-Consult

E-consult is a web based patient triage for the GP. It allows you to get advice from the GP without having to wait for an appointment.  You can go onto our website on www.childandfamilydoctors.co.uk and fill out the e-consult triage questionnaire, and we will contact you within 48 hours.

Home visits

Please make your request for a home visit before 10.30am if possible. Most problems are best dealt with at the surgery as all the necessary staff and equipment are based there. Please do let the receptionist know what the problem may be in order to enable him or her to alert the doctor to the urgency of your call. A doctor may call you back to discuss where it is best to see you.

To request a home visit please call us on: on 020 8596 7850 for Porters Avenue Doctors Surgery or 020 8911 3740 for Child and Family Doctors’ Surgery.

Cancelling appointments

Please ensure that you cancel any appointment that you no longer require so that we can offer this to another patient. Call us on: 020 8596 7850 for Porters Avenue Doctors Surgery or 020 8911 3740 for Child and Family Doctors’ Surgery.
Patients who repeatedly fail to attend appointments may be asked to register with another practice.