Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside...
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know...
Complaints and compliments
You have the right to make a complaint about any aspect of NHS care, treatment or services, and this is firmly written into the NHS Constitution. The surgery encourages feedback...
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register online by completing this form: Online registration...
Named GP
All patients at Porters Avenue Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...
NHS Data-sharing
Your health records contain a type of data called confidential patient information, which can be used to help with research and planning. You can choose to stop your confidential patient...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Practice boundary
Please use the map below to see if you live within our practice boundary. If you live within the catchment of RM8, RM9, RM10 and IG11 you can register with...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled...
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their...
Date published: 8th October, 2014
Date last updated: 15th November, 2014